Last week we discussed the lengthy delays in receiving the DC Graphic Novel Collection in a review for volume 5: Superman/Batman: Public Enemies. Now the UK Marketing Manager for Eaglemoss, Tom Edmondson, has reached out to discuss the situation.
“As you will no doubt be aware of, the collection has launched with massive success and there is an unprecedented demand for this title – which we understand, hardback editions of the best of DC Comics at a very good price point.”
“Eaglemoss, RNA and Jacklin’s are working constantly to ensure that each issue is readily available and whilst Eaglemoss apologise for any delay you (or any other customer buying via their local retailer of via subscription) has experienced, we are dealing with a high level of demand and are working through this. Jacklin’s are in a position to assist on the collection, subscribing and customer services, and… there is an unfortunate delay on current volumes.”
“Rest assured, this has been rectified for editions later in the collection – but this is not in the control of Jacklin’s or RNA. The production time and transport of any partwork, including DC Books, takes weeks if not months planning and we have reacted as quickly as possible to satisfy the demand.”
“I ask that you are mindful of the efforts both RNA and Jacklin’s put into each and every collection, and that their service is not put in jeopardy for an issue that is out of their control.”
Eaglemoss has assured us that delay of issue 6 is short-term and that it is already in South Africa. “Anyone affected by this delay will have their items with them shortly.” All subscription gifts are held in stock at Jacklin’s. Any customers having problems receiving these can contact Jacklin‘s directly.
Phone Number: (011) 265 4307
Email Address: [email protected]
With most graphic novels retailing at anything over R250 these days, DC Comics Graphic Novel Collection provides you with a cheaper alternative that isn’t inferior in quality. With the problems being addressed, hopefully subscribers can look forward to receiving the issues without any delays in future.