Battery issues among smartphones are common ground. While it may not be a normal everyday occurrence, users have always had some kind of battery gripe about almost every smartphone that ever released. At times, these may just be duds, a bad apple (no pun intended), or weakened over time through multiple charges. There are, however, a few times when things go horribly wrong for a manufacturer, causing global panic, criticism and even anger.
None have been bigger than the failings of the much-published Samsung Galaxy Note 7, an issue so large the company recalled every Note 7 device sold and issued an official press release regarding their internal investigation and steps to prevent it from happening again. Let’s not forget Apple’s swollen battery issue on the iPhone 8 Plus in 2017, for which the company also recalled limited numbers of the device, although not nearly as wide-spread.
Apple has again come in for some stick thanks to another battery issue plaguing the iPhone Xs and Xs Max units.
Many iPhone Xs owners have started complaining about an issue relating to their devices unable to charge. These reports have started filing in across various communities including Apple forums and support pages, Reddit, Twitter, and many others, indicating the wide-spread reach of this flaw. The issue presents itself whenever users plug in the lightning charger into an iPhone standby mode. When the device is locked and screen off, the unit fails to pick up the charger, which has left many devices uncharged upon the user waking in the morning. To get the device to charge, users are required to turn on the screen or unlock the device, after which the phone will proceed to charge.
There is, however, a bigger problem for a few, where the device fails to charge even when the device has been unlocked and times when plugging in the charger causes a freeze and reset. Some users have reported that flipping the lightning cable sometimes fixed the problem, which is strange given the dual-sided capabilities of the cable, as with the Type-C port. What’s interesting, is that the issue doesn’t plague wireless charging at all, and simply goes about doing its job without fuss.
YouTuber, Lewis Hilsenteger of Unbox Therapy, published the below video highlighting the issue. Having gathered eight new iPhone Xs and Xs Max units from around the office, of which only two units charging as desired, five refused to charge until the device was out of standby, and one failed to charge at all. We’re still awaiting an official press release from Apple on the issue, and whether this can be fixed by means of an iOS software update.