In what may seem like an unprecedented move for modern day conglomerates, Samsung officially announced the cause of the Note7 over-heating issues, along with measures taken to avoid any reoccurrence in the near future.
President of Mobile Communications Business at Samsung Electronics, DJ Koh, was joined by executives from UL, Exponent and TUV Rheinland, as well as leading independent industry groups that conducted their own investigation into various aspects of the Galaxy Note7 incidents. Samsung released an in-depth look at the cause of the issues, expressing their sincere apology and gratitude to Galaxy Note7 customers, mobile operators, retail and distribution partners and business partners for their patience and continued support.
“We are pleased that the reasons for the Galaxy Note7 incident have finally been clarified,” says Craige Fleischer, Director Integrated Mobility, Samsung South Africa. “Samsung is a company that learns from our experiences and we are committed to incorporate the learnings to evolve. Our customers’ safety comes first and we have taken action on improving our quality assurance process by implementing an 8-step battery check. This process has been endorsed by three of the world’s leading industry groups. Samsung’s heritage and commitment to innovation will continue. We are dedicated to reassuring everyone of our innovative products which embody the quality consumers have grown accustomed to.”
Although somewhat technical to the layperson, Samsung shared the below graphic with a detailed explanation. Samsung took full responsibility for the issue, having fully recalled all devices in mid-2016, along with providing varies return methods such as a replacement phone (apart from the Note7, obviously), money-back, or vouchers. If only certain other companies could be so forthcoming with their over-heating issues on their cars.
Going forward, Samsung has a new quality assurance process that both Samsung and its component manufacturers must follow. A durability test, a visual inspection test, X-ray test, disassembling test, TVOC test, ΔOCV test, charge and discharge test, and an accelerated usage test.